If you are unsatisfied with your order, please contact me via e-mail at jacquelinemalvin@gmail.com
Any messages about orders sent to any of my social media sites will be ignored. 

If you receive an incorrect item, please e-mail me ASAP so that I can send out the correct item.

Please keep in mind that many items listed in this store will be listed as "preorder". This affects the processing and shipping times. Please pay close attention to when preorders end and estimated times for shipping listed on the individual listings. Once a preorder closes, it will take time for the item to be received on my end before I can send them out to you. If you have any questions about the preorder process, feel free to send me an e-mail \o/

Preorder items will be sent out once preorders have ended and the item has been received and packaged on my end. This can take a couple weeks after preorder closes. After that, shipping will depend on your location. US orders shouldn't take more than 3 to 5 business days once shipped. Orders placed outside the US could take between 2 to 5 weeks once shipped. If you have any concerns, please contact me via e-mail.

Items not under preorder status will ususally be sent out on Fridays.